Billing dispute with Nano-Link
Complaint Details
On June 6, 2018, I signed up for Nano-Link's support package at their West Arielle, Maryland location. I was told that the service would include subscription, but after paying $198.31, I discovered this wasn't the case. When I called to resolve this, Leatha M. was unhelpful and refused to address my concerns.
Comments (2)
Aida Johnston
May 05, 2025 05:23The situation with Nano-Link has gotten worse. Now they're claiming I never purchased the personal shopping service, despite me providing the receipt and reference number REF-B20C50C2 multiple times.
Admin User
May 22, 2025 06:08Dear valued customer, Thank you for bringing this matter to our attention. We at Nano-Link take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-B20C50C2). One of our specialists from our Quality Assurance will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Thompson Customer Service Director Nano-Link Customer Relations
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