System crash after Nano-Link product update

I appreciate Nano-Link reaching out, but the solution provided doesn't address my original concern. The replacement meal kit has the same defect as the original one I complained about.

Dear customer, On behalf of Nano-Link, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-13D4BFA0) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Harris Client Experience Manager Nano-Link

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Nano-Link of this issue through multiple channels. They have acknowledged receipt of this complaint on May 12, 2025 and have assigned it reference number REF-13D4BFA0 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team