The Delicious Gastro Fukuoka failed to honor their commitment

I'm adding this comment to provide additional information. The fitness tracker from The Delicious Gastro Fukuoka not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on April 28, 2025. At The Delicious Gastro Fukuoka, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $48.18 2. A replacement fitness tracker with an extended warranty 3. A store credit of $48.18 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-CCEA1635. We value your business and hope to restore your confidence in our company. Best regards, Alex Jackson Resolution Center Manager The Delicious Gastro Fukuoka

ComplaintNest Administrator Alert: We have noticed that The Delicious Gastro Fukuoka has not yet responded to your complaint about their technical support package. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team