Quality issues with Digital-Tech Group product

I'm updating my complaint because Digital-Tech Group finally contacted me today. They've offered to replace the specialty coffee, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Digital-Tech Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our subscription box and have initiated an internal investigation (Reference: REF-1EFECD1F). One of our specialists from our Product Support will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Hall Client Relations Manager Digital-Tech Group Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Digital-Tech Group's specialty food item and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Digital-Tech Group and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team