Billing dispute with Diligent Law Counsel Inc.

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Diligent Law Counsel Inc. has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.

Dear customer, On behalf of Diligent Law Counsel Inc., I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-05F7136B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Riley Smith Client Support Executive Diligent Law Counsel Inc.

ComplaintNest Administrator Alert: We have noticed that Diligent Law Counsel Inc. has not yet responded to your complaint about their expedited shipping. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team