Unsatisfactory resolution from DataPulse
Complaint Details
I am writing regarding order #ORD-3773-HWO-2307 placed with DataPulse on May 3, 2012. I paid $831.77 for system, but when it arrived, I discovered experienced long delays. I've made numerous attempts to contact customer service, but Rashawn Y. and other representatives have not been helpful in resolving this matter.
Comments (2)
Federico Zulauf
Apr 27, 2025 06:08An update to my situation: I've now spoken with three different representatives from DataPulse, and each has given me conflicting information about how to resolve the issue with my specialty coffee. This is extremely frustrating.
Gerta Simon
May 13, 2025 05:25Dear customer, On behalf of DataPulse, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-99927ED3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Lee Customer Experience Specialist DataPulse
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