Cuisine & Café failed to honor their commitment

I wanted to update this complaint to mention that a representative from Cuisine & Café called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Cuisine & Café take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-62519B8F). One of our specialists from our Consumer Affairs will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Brown Brand Representative Cuisine & Café Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Cuisine & Café and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the formal shoes. ComplaintNest Support Team