Poor customer service experience with Advanced Projects & Sons International

Thank you for your response, but I'm still not satisfied with the resolution offered. The $129.89 refund only covers part of what I paid for the consultation service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our organic produce box to our attention. We at Advanced Projects & Sons International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 5, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective organic produce box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary organic produce box accessory kit valued at $11.92 Please contact our dedicated resolution team at support@Advanced Projects & Sons International.com with your preferred delivery date and time, referencing case number REF-25B9DC00. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Jackson Customer Retention Director Advanced Projects & Sons International

ComplaintNest Administrator Note: We have reviewed this complaint against Advanced Projects & Sons International and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the specialty coffee. ComplaintNest Support Team