Medical records inaccuracies at Med Solutions Corp.

The situation with Med Solutions Corp. has gotten worse. Now they're claiming I never purchased the premium membership, despite me providing the receipt and reference number REF-EE0F34B7 multiple times.

Dear valued customer, Thank you for bringing your concerns about our gaming console to our attention. We at Med Solutions Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective gaming console 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary gaming console accessory kit valued at $208.31 Please contact our dedicated resolution team at support@Med Solutions Corp..com with your preferred delivery date and time, referencing case number REF-EE0F34B7. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Garcia Customer Experience Director Med Solutions Corp.