Overcharged by Outlet & Now for service
Complaint Details
I purchased a equipment from Outlet & Now on September 18, 2004. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Robin W. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Dawn Rutherford
Apr 30, 2025 06:06I'm adding this comment to provide additional information. The athletic shoes from Outlet & Now not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Bernard Arnaud
May 22, 2025 05:29Dear valued customer, Thank you for bringing this matter to our attention. We at Outlet & Now take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-668F5146). One of our specialists from our Client Relations will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, David Rodriguez Account Manager Outlet & Now Customer Relations
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