Misleading advertising by Outlet & Now

I'm updating my complaint because Outlet & Now finally contacted me today. They've offered to replace the formal shoes, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our jacket to our attention. We at Outlet & Now are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jacket 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jacket accessory kit valued at $408.81 Please contact our dedicated resolution team at support@Outlet & Now.com with your preferred delivery date and time, referencing case number REF-3E3735FE. We truly value your business and appreciate the opportunity to make this right. Best regards, William Davis Customer Experience Director Outlet & Now

ComplaintNest Administrator Alert: We have noticed that Outlet & Now has not yet responded to your complaint about their consultation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team