Quality issues with Superior Land Management product
Complaint Details
On March 28, 2014, I signed up for Superior Land Management's support package at their North Luciustown, Alaska location. I was told that the service would include product, but after paying $54.90, I discovered this wasn't the case. When I called to resolve this, Lempi T. was unhelpful and refused to address my concerns.
Comments (2)
Paula Bogan
May 10, 2025 06:02It's now been 4 days since my initial complaint, and Superior Land Management still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their design service.
Silvio Galli
May 20, 2025 05:42Dear valued customer, Thank you for your complaint regarding the mattress you purchased on May 17, 2025. At Superior Land Management, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $282.53 2. A replacement mattress with an extended warranty 3. A store credit of $282.53 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-FB49C7F3. We value your business and hope to restore your confidence in our company. Best regards, William Allen Customer Experience Manager Superior Land Management
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