Unsatisfactory resolution from Superior Land Management

An update to my situation: I've now spoken with three different representatives from Superior Land Management, and each has given me conflicting information about how to resolve the issue with my cookware set. This is extremely frustrating.

Dear valued customer, Thank you for bringing this matter to our attention. We at Superior Land Management take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-E634932B). One of our specialists from our Client Relations will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Williams Customer Advocacy Manager Superior Land Management Customer Relations

ComplaintNest Administrator Alert: We have noticed that Superior Land Management has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team