Unsatisfactory resolution from TrendyShop Udon Thani

After my initial complaint, TrendyShop Udon Thani contacted me to troubleshoot the fitness tracker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our t-shirt to our attention. We at TrendyShop Udon Thani are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective t-shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary t-shirt accessory kit valued at $147.87 Please contact our dedicated resolution team at support@TrendyShop Udon Thani.com with your preferred delivery date and time, referencing case number REF-B24B1810. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Rodriguez Executive Customer Care Director TrendyShop Udon Thani

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding TrendyShop Udon Thani's jeans and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at TrendyShop Udon Thani and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team