Prestige Associates provided defective product
Complaint Details
I am writing regarding order #ORD-5230-RAZ-8808 placed with Prestige Associates on May 13, 1986. I paid $158.58 for device, but when it arrived, I discovered had repeated billing errors. I've made numerous attempts to contact customer service, but Madilyn Q. and other representatives have not been helpful in resolving this matter.
Comments (2)
Jazmyn Mills
May 07, 2025 05:55Just wanted to follow up on my complaint regarding Prestige Associates. I haven't heard anything back yet, and the air purifier I purchased is still not working correctly. Any assistance would be greatly appreciated.
Bernard Arnaud
May 25, 2025 05:59Dear valued customer, Thank you for your complaint regarding the air purifier you purchased on April 22, 2025. At Prestige Associates, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $278.94 2. A replacement air purifier with an extended warranty 3. A store credit of $278.94 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-6C11CB78. We value your business and hope to restore your confidence in our company. Best regards, Alex Harris Customer Experience Manager Prestige Associates
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