Quality issues with Prestige Associates product

Thank you for your response, but I'm still not satisfied with the resolution offered. The $257.60 refund only covers part of what I paid for the priority service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our smart thermostat to our attention. We at Prestige Associates are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective smart thermostat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary smart thermostat accessory kit valued at $311.85 Please contact our dedicated resolution team at support@Prestige Associates.com with your preferred delivery date and time, referencing case number REF-8A09E817. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Young Product Support Director Prestige Associates

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Prestige Associates of this issue through multiple channels. They have acknowledged receipt of this complaint on April 15, 2025 and have assigned it reference number REF-8A09E817 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team