Quality issues with Prestige Associates product

I've received an email from Richard Hernandez at Prestige Associates offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The smart thermostat was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our blender to our attention. We at Prestige Associates are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 1, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective blender 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary blender accessory kit valued at $33.16 Please contact our dedicated resolution team at support@Prestige Associates.com with your preferred delivery date and time, referencing case number REF-6BFE6DE4. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Anderson Customer Experience Director Prestige Associates