Frustrated with Store Express Bordeaux's lack of response

It's now been 10 days since my initial complaint, and Store Express Bordeaux still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their personal shopping service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Store Express Bordeaux take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-0B70B95D). One of our specialists from our Customer Service will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Lee Director of Customer Success Store Express Bordeaux Customer Relations

ComplaintNest Administrator Update: We have received confirmation from Store Express Bordeaux that they are actively working to resolve your complaint. Their representative, James Hall, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team