Refund refused by Store Express Bordeaux

I want to acknowledge that Store Express Bordeaux has attempted to resolve this issue. However, the solution they're offering (a $147.90 store credit) isn't adequate considering I paid $147.90 for a formal shoes that never worked properly.

Dear customer, On behalf of Store Express Bordeaux, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-4252DB6A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Martin Senior Customer Representative Store Express Bordeaux