Software glitches with WebEdge product
Complaint Details
I want to report a serious concern with WebEdge's service that I purchased on March 14, 1975 from your North Lexusburgh, Missouri store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Malinda G., but my issue remains unresolved.
Comments (2)
Scottie Huels
May 09, 2025 05:30I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about WebEdge. Can someone please provide an update?
Admin User (Original)
May 23, 2025 06:04Dear valued customer, Thank you for bringing this matter to our attention. We at WebEdge take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our catering service and have initiated an internal investigation (Reference: REF-FFCDEFFA). One of our specialists from our Executive Customer Care will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Jones Client Experience Manager WebEdge Customer Relations
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