Frustrated with WebEdge's lack of response
Complaint Details
On October 19, 2010, I signed up for WebEdge's installation service at their West Jedidiah, District of Columbia location. I was told that the service would include solution, but after paying $927.39, I discovered this wasn't the case. When I called to resolve this, Grayce H. was unhelpful and refused to address my concerns.
Comments (2)
Aurore Denesik
Apr 29, 2025 05:51Thank you for your response, but I'm still not satisfied with the resolution offered. The $201.31 refund only covers part of what I paid for the premium account, and I've had to spend additional money to fix the issues caused.
Brenna Hilpert
May 14, 2025 05:28Dear valued customer, Thank you for bringing this matter to our attention. We at WebEdge take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-F4ADF97F). One of our specialists from our Product Support will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Wilson Customer Satisfaction Coordinator WebEdge Customer Relations
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