Signature Estates Group Ltd. failed to honor their commitment

I'm updating my complaint because Signature Estates Group Ltd. finally contacted me today. They've offered to replace the smart thermostat, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Signature Estates Group Ltd., I would like to personally apologize for the inconvenience you've experienced with our repair service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-C7410E5D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica Smith Brand Representative Signature Estates Group Ltd.