Frustrated with Signature Estates Group Ltd.'s lack of response

After speaking with Karen Lee from the Resolution Center at Signature Estates Group Ltd., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of Signature Estates Group Ltd., I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-5496F408) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Jackson Brand Representative Signature Estates Group Ltd.