Goods & Nation provided defective product
Complaint Details
I'm writing to complain about the training session I received from Goods & Nation. After paying $520.92 for package, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Alana D., but have not received a satisfactory resolution.
Comments (2)
Marisol Mueller
May 23, 2025 05:42It's now been 13 days since my initial complaint, and Goods & Nation still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their technical support package.
Admin User (Original)
May 19, 2025 05:30Dear valued customer, Thank you for your complaint regarding the t-shirt you purchased on April 3, 2025. At Goods & Nation, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $23.13 2. A replacement t-shirt with an extended warranty 3. A store credit of $23.13 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-88F64D69. We value your business and hope to restore your confidence in our company. Best regards, Riley Martinez Client Relations Manager Goods & Nation
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