Expert Rights Advocates International refused to address issue

After speaking with Robert Thompson from the Client Relations at Expert Rights Advocates International, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at Expert Rights Advocates International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty food item and have initiated an internal investigation (Reference: REF-0B49B88C). One of our specialists from our Executive Customer Care will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Taylor Client Experience Manager Expert Rights Advocates International Customer Relations