Poor customer service experience with Expert Rights Advocates International

An update to my situation: I've now spoken with three different representatives from Expert Rights Advocates International, and each has given me conflicting information about how to resolve the issue with my subscription box. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our grocery order to our attention. We at Expert Rights Advocates International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 14, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective grocery order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary grocery order accessory kit valued at $409.51 Please contact our dedicated resolution team at support@Expert Rights Advocates International.com with your preferred delivery date and time, referencing case number REF-6B339B7D. We truly value your business and appreciate the opportunity to make this right. Best regards, Barbara Johnson Resolution Center Director Expert Rights Advocates International

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Expert Rights Advocates International's meal delivery and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Expert Rights Advocates International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team