Quality issues with Representation, Representation & Advisors product

The situation with Representation, Representation & Advisors has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-88150B98 multiple times.

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at Representation, Representation & Advisors are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 31, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $264.73 Please contact our dedicated resolution team at support@Representation, Representation & Advisors.com with your preferred delivery date and time, referencing case number REF-88150B98. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Wilson Client Satisfaction Director Representation, Representation & Advisors