False promises made by Dining & Catering Ltd. representative

I wanted to update this complaint to mention that a representative from Dining & Catering Ltd. called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for your complaint regarding the sweater you purchased on March 28, 2025. At Dining & Catering Ltd., customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $337.95 2. A replacement sweater with an extended warranty 3. A store credit of $337.95 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-4E12250D. We value your business and hope to restore your confidence in our company. Best regards, James Young Support Operations Manager Dining & Catering Ltd.

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Dining & Catering Ltd. of this issue through multiple channels. They have acknowledged receipt of this complaint on April 9, 2025 and have assigned it reference number REF-4E12250D in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team