Elite Properties Holdings failed to honor their commitment
Complaint Details
I am writing regarding order #ORD-9997-OCH-5186 placed with Elite Properties Holdings on April 16, 1985. I paid $393.22 for equipment, but when it arrived, I discovered had my warranty claim denied unfairly. I've made numerous attempts to contact customer service, but Kari F. and other representatives have not been helpful in resolving this matter.
Comments (2)
Hollie Heidenreich
May 14, 2025 05:45I wanted to update this complaint to mention that a representative from Elite Properties Holdings called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Bradford Anderson
May 17, 2025 05:40Dear customer, On behalf of Elite Properties Holdings, I would like to personally apologize for the inconvenience you've experienced with our customization service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-E8F6CC21) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Charles Miller Support Team Lead Elite Properties Holdings
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Status updateStatus changed to "Resolved"