Billing dispute with LabHyper
Complaint Details
I have been a loyal customer of LabHyper for several years. However, my recent experience has been extremely disappointing. I ordered solution (order #ORD-9310-CIL-7157) on September 16, 2006, and have encountered couldn't access my account. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Camylle Considine
Apr 27, 2025 05:35I've received an email from Joseph Miller at LabHyper offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The organic produce box was clearly defective from the start.
Francisco Marco
May 25, 2025 05:22Dear valued customer, Thank you for bringing this matter to our attention. We at LabHyper take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-91E480D9). One of our specialists from our Service Excellence will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn White Support Team Lead LabHyper Customer Relations
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