Overcharged by Pure & Flavors Baltimore for service

I wanted to update this complaint to mention that a representative from Pure & Flavors Baltimore called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Pure & Flavors Baltimore take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-996E38C6). One of our specialists from our Executive Customer Care will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Karen Miller Client Support Executive Pure & Flavors Baltimore Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Pure & Flavors Baltimore's winter coat and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Pure & Flavors Baltimore and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team