United Medical Professionals Wollongong Holdings refused to address issue

I've received an email from Riley Lee at United Medical Professionals Wollongong Holdings offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The laptop was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the camera you purchased on March 30, 2025. At United Medical Professionals Wollongong Holdings, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $291.33 2. A replacement camera with an extended warranty 3. A store credit of $291.33 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-13AB2929. We value your business and hope to restore your confidence in our company. Best regards, Susan King Client Satisfaction Manager United Medical Professionals Wollongong Holdings