Frustrated with Urban Consultants's lack of response
Complaint Details
I have been a loyal customer of Urban Consultants for several years. However, my recent experience has been extremely disappointing. I ordered application (order #ORD-3019-COY-2836) on November 28, 2011, and have encountered is not compatible as claimed. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Kirk Paucek
May 21, 2025 05:16I appreciate Urban Consultants reaching out, but the solution provided doesn't address my original concern. The replacement furniture set has the same defect as the original one I complained about.
Francisco Marco
May 26, 2025 05:36ComplaintNest Administrator Update: We have received confirmation from Urban Consultants that they are actively working to resolve your complaint. Their representative, Alex Thomas, has committed to contacting you within 14 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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