Total Hospital failed to honor their commitment

I'm updating my complaint because Total Hospital finally contacted me today. They've offered to replace the headphones, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at Total Hospital are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $217.42 Please contact our dedicated resolution team at support@Total Hospital.com with your preferred delivery date and time, referencing case number REF-C2D89003. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Walker Customer Advocacy Director Total Hospital