Refund refused by PrimeStore Samara
Complaint Details
I purchased a membership from PrimeStore Samara on April 27, 1994. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Virginie D. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Ashlynn Cremin
Apr 26, 2025 05:29It's now been 9 days since my initial complaint, and PrimeStore Samara still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their expedited shipping.
Daniel Menard
May 22, 2025 05:45Dear valued customer, Thank you for bringing this matter to our attention. We at PrimeStore Samara take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-6EEA81FA). One of our specialists from our Customer Experience will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Hall Resolution Specialist PrimeStore Samara Customer Relations
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"