Unresolved issue with Rights Associates, Associates product

I've received an email from Quinn Johnson at Rights Associates, Associates offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The subscription box was clearly defective from the start.

ComplaintNest Administrator Alert: We have noticed that Rights Associates, Associates has not yet responded to your complaint about their technical support package. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team