Refund refused by Advisory & Associates

After my initial complaint, Advisory & Associates contacted me to troubleshoot the grocery order. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing this matter to our attention. We at Advisory & Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal delivery and have initiated an internal investigation (Reference: REF-10C91CBE). One of our specialists from our Client Satisfaction will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Garcia Senior Support Specialist Advisory & Associates Customer Relations