The Learning Academy Petaling Jaya failed to honor their commitment

I wanted to update this complaint to mention that a representative from The Learning Academy Petaling Jaya called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on May 19, 2025. At The Learning Academy Petaling Jaya, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $500.41 2. A replacement fitness tracker with an extended warranty 3. A store credit of $500.41 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-9C7F9EC6. We value your business and hope to restore your confidence in our company. Best regards, William Garcia Quality Assurance Manager The Learning Academy Petaling Jaya