Data loss incident with RoboByte service
Complaint Details
I am writing regarding order #ORD-1052-PZJ-7857 placed with RoboByte on April 10, 1970. I paid $726.20 for unit, but when it arrived, I discovered faced system outages. I've made numerous attempts to contact customer service, but Landen Y. and other representatives have not been helpful in resolving this matter.
Comments (2)
Jessika Pfannerstill
May 10, 2025 05:28I wanted to update this complaint to mention that a representative from RoboByte called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Bradford Anderson
May 17, 2025 05:23Dear customer, On behalf of RoboByte, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-C9DE64B0) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Lewis Client Experience Manager RoboByte
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