Billing dispute with Modern Group
Complaint Details
I want to report a serious concern with Modern Group's software that I purchased on June 26, 2024 from your Kesslerville, Hawaii store. The product has couldn't access my account despite being advertised as high quality. I've contacted customer service three times and spoken to Ian G., but my issue remains unresolved.
Comments (2)
Jessie Rau
May 14, 2025 05:23Thank you for your response, but I'm still not satisfied with the resolution offered. The $443.26 refund only covers part of what I paid for the customization service, and I've had to spend additional money to fix the issues caused.
Henrik Fritsch
May 13, 2025 06:10Dear valued customer, Thank you for bringing this matter to our attention. We at Modern Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our blender and have initiated an internal investigation (Reference: REF-4B77DD47). One of our specialists from our Customer Service will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Smith Customer Service Director Modern Group Customer Relations
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