Billing dispute with Peak Therapy

Just wanted to follow up on my complaint regarding Peak Therapy. I haven't heard anything back yet, and the camera I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing this matter to our attention. We at Peak Therapy take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our router and have initiated an internal investigation (Reference: REF-ABE6F17E). One of our specialists from our Service Excellence will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Lee Brand Representative Peak Therapy Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Peak Therapy of this issue through multiple channels. They have acknowledged receipt of this complaint on May 17, 2025 and have assigned it reference number REF-ABE6F17E in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team