Security vulnerability in VirtualTech Bonn product

It's now been 13 days since my initial complaint, and VirtualTech Bonn still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their customization service.

Dear valued customer, Thank you for bringing this matter to our attention. We at VirtualTech Bonn take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our organic produce box and have initiated an internal investigation (Reference: REF-FFDC7FA7). One of our specialists from our Customer Success will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Harris Senior Support Specialist VirtualTech Bonn Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified VirtualTech Bonn of this issue through multiple channels. They have acknowledged receipt of this complaint on April 13, 2025 and have assigned it reference number REF-FFDC7FA7 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team