VirtualTech Bonn refused to address issue
Complaint Details
I want to report a serious concern with VirtualTech Bonn's appliance that I purchased on October 8, 2001 from your Lake Kirk, South Dakota store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Ewell Q., but my issue remains unresolved.
Comments (2)
Audrey Simonis
May 22, 2025 05:29I wanted to update this complaint to mention that a representative from VirtualTech Bonn called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Margarita Kuhn
May 11, 2025 05:20Dear valued customer, Thank you for bringing this matter to our attention. We at VirtualTech Bonn take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our grocery order and have initiated an internal investigation (Reference: REF-17440CBF). One of our specialists from our Customer Retention will be contacting you within the next 5 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Clark Resolution Specialist VirtualTech Bonn Customer Relations
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