Refund refused by Nano-Node

It's now been 5 days since my initial complaint, and Nano-Node still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their delivery service.

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at Nano-Node are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $330.42 Please contact our dedicated resolution team at support@Nano-Node.com with your preferred delivery date and time, referencing case number REF-5C71DD75. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Jones Resolution Center Director Nano-Node

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Nano-Node of this issue through multiple channels. They have acknowledged receipt of this complaint on May 4, 2025 and have assigned it reference number REF-5C71DD75 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team