Billing dispute with The Intellect Education

I've received an email from Riley White at The Intellect Education offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The winter coat was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at The Intellect Education are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 22, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $339.70 Please contact our dedicated resolution team at support@The Intellect Education.com with your preferred delivery date and time, referencing case number REF-7A60DA11. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Martinez Customer Retention Director The Intellect Education