Warranty claim denied by The Intellect Education

I'm updating my complaint because The Intellect Education finally contacted me today. They've offered to replace the jacket, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, I am reaching out regarding your recent complaint about our premium membership. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Director at The Intellect Education, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $194.92 to your original payment method 2. Added a $194.92 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-2405667F for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Rowan Miller Customer Service Director The Intellect Education

ComplaintNest Administrator Alert: We have noticed that The Intellect Education has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team