Delayed delivery from The Modern Deal

Thank you for your response, but I'm still not satisfied with the resolution offered. The $153.89 refund only covers part of what I paid for the subscription plan, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at The Modern Deal are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $241.13 Please contact our dedicated resolution team at support@The Modern Deal.com with your preferred delivery date and time, referencing case number REF-215276B5. We truly value your business and appreciate the opportunity to make this right. Best regards, Quinn Williams Customer Experience Director The Modern Deal