Software glitches with Data-Core Kolkata Corp. product

An update to my situation: I've now spoken with three different representatives from Data-Core Kolkata Corp., and each has given me conflicting information about how to resolve the issue with my subscription box. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at Data-Core Kolkata Corp. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $302.50 Please contact our dedicated resolution team at support@Data-Core Kolkata Corp..com with your preferred delivery date and time, referencing case number REF-846437E1. We truly value your business and appreciate the opportunity to make this right. Best regards, David Martin Client Satisfaction Director Data-Core Kolkata Corp.

ComplaintNest Administrator Note: We have reviewed this complaint against Data-Core Kolkata Corp. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the catering service. ComplaintNest Support Team