Billing dispute with TechRobo Bremen Group
Complaint Details
I want to report a serious concern with TechRobo Bremen Group's package that I purchased on May 14, 2018 from your Quitzonbury, Nebraska store. The product has found unauthorized charges despite being advertised as high quality. I've contacted customer service three times and spoken to Gabe U., but my issue remains unresolved.
Comments (2)
Kenneth Jaskolski
Apr 26, 2025 05:59I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, TechRobo Bremen Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their upgrade plan.
Admin User
May 20, 2025 05:26Dear customer, On behalf of TechRobo Bremen Group, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-7A1CCFE6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Walker Director of Customer Success TechRobo Bremen Group
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