Quality issues with Quality-Architecture product

I want to acknowledge that Quality-Architecture has attempted to resolve this issue. However, the solution they're offering (a $307.69 store credit) isn't adequate considering I paid $307.69 for a coffee maker that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Quality-Architecture take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our blender and have initiated an internal investigation (Reference: REF-E417BAA9). One of our specialists from our Customer Success will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Moore Customer Service Manager Quality-Architecture Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Quality-Architecture of this issue through multiple channels. They have acknowledged receipt of this complaint on May 2, 2025 and have assigned it reference number REF-E417BAA9 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team